H&R Block Tax Accountants - Charlestown

Reviews of H&R Block Tax Accountants - Charlestown

•  

  Mallory Headridge Added August 06, 2022

  ★ ☆ ☆ ☆ ☆
  Terrible service would not return calls after a month of not getting calls returned and no tax return went and got paperwork and took my business elsewhere
•  

  MJEG Added July 28, 2022

  ★ ★ ☆ ☆ ☆
  Gave me the price of how much I’d get back and it was much much less from what ATO told me AND the tax agent who did my tax told me I couldn’t claim my work shoes EVEN though I had a receipt for it!!!
  
  I won’t be back!!!
•  

  IC Added July 16, 2022

  ★ ★ ★ ★ ★
  Ashwin is absolutely wonderful. Very happy with his service.
•  

  Dan Cummins Added July 15, 2022

  ★ ☆ ☆ ☆ ☆
  I have been chasing this for two weeks. I had my tax return done by the Charlestown office. They advised me of my refund and I opted for the fee from refund service. Big mistake. Was told the fee would be $199 ($30 above the regular fee due to “admin” but I didn’t have the funds immediately available so still opted for this option) however when I received my refund that was transferred to me from HR Block’s account I have been short changed by an additional $149 on top of the $199. I try to message head office (as that’s where the money has come from) via their online form but it’s broken (click send message but nothing happens). I called the Charlestown office and explained the situation and was told someone would get back to me in two days. Nothing happened so I call back. Another message taken and I get told someone will get back to me in a couple of days. Still nothing. I call back again and get told the manager has been busy and will escalate this to head office. A week has now gone by and still NOTHING! I have been a long time client of HR Block. I’ve been getting my tax done by you since I first started working. But after all this never again. Clearly you must need my $149 more than me but this is crazy. I want someone to get back to me and tell me why you are withholding this money from me and why nobody has bothered to simply return my call to let me know what is going on. I know it’s tax time and it’s busy but come on. This is your bread and butter time of year and to not be calling back clients after two weeks of them chasing you is unacceptable.
•  

  Paul James Added July 13, 2022

  ★ ★ ★ ★ ★
  Tax information was pre prepared ready for a quick Submission.

Add review

Questions & Answers

1. What is the phone number for H&R Block Tax Accountants - Charlestown

2. Where is H&R Block Tax Accountants - Charlestown located?

3. Is there a primary contact for H&R Block Tax Accountants - Charlestown

4. What is the web address (URL) for H&R Block Tax Accountants - Charlestown

About hrblock.com.au

Tax Return | Tax Accountants Australia | H&R Block
H&R Block are Australia's leading tax accountants. Offering advice on income tax returns, refunds and more. Visit our nearest office or call 13 23 25